Job openingHybrid
Bilingual Customer Success Specialist
Solis Payments
Job overview
- Listing type
- Job opening
- Employment type
- Full Time
- Workplace
- Hybrid
- Experience level
- Mid
- Experience
- 3 years
- Shift
- Day
- Education
- Associate
- Visa sponsorship
- No
- Relocation assistance
- No
- Travel required
- No
- Available from
- 2026-10-07
- Application deadline
- 2026-11-09
- Views
- 0
Organization: Solis Payments
Category: Customer Success
Description
Miami team seeking an English-Spanish customer success specialist to onboard and support small-business customers.
You will help new customers launch successfully, answer product questions and proactively identify accounts that need additional support.
Requirements
- Fluent English and Spanish
- 2+ years in customer success or account support
- Excellent written communication
- Comfortable working with CRM and support tools
Responsibilities
- Lead customer onboarding calls
- Resolve product and billing questions
- Track account health and follow-up actions
- Escalate product feedback to internal teams
Qualifications
- Associate or bachelor degree preferred
- Fintech or SaaS experience is helpful
Benefits
- Medical coverage
- Paid holidays
- Hybrid schedule after training
- Quarterly team bonus